Privacy Policy

1. Overview

Lush Landscape Service ("we", "us", "our") operates the website lushlandscape.ca and provides landscaping services across Southern Ontario. This Privacy Policy describes how we collect, use, and protect the personal information of our website visitors, clients, and prospective clients in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.

2. Information We Collect

We collect personal information that you voluntarily provide to us and information that is collected automatically when you visit our website.

Information You Provide Directly

• Contact information: your name, email address, phone number, and mailing address when you submit a contact form, request a quote, or otherwise communicate with us.
• Property information: details about your property, including address and project specifications, provided during consultations and project planning.
• Payment information: payment details necessary to process transactions related to our services. Payment processing is handled through secure, PCI-compliant third-party processors.
• Communications: the content of emails, messages, and other correspondence you send to us.
• Referral information: if you participate in our referral program, the name and contact information of the person you refer, with their knowledge and consent.

Information Collected Automatically

• Device and browser information: your IP address, browser type, operating system, device type, and screen resolution.
• Usage data: pages visited, time spent on pages, referring URLs, and navigation patterns on our website.
• Cookies and similar technologies: we use cookies to improve your browsing experience, analyze website traffic, and understand usage patterns. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing services: to respond to your inquiries, schedule consultations, prepare quotes, manage projects, and deliver the landscaping services you have requested.
• Communication: to send you project updates, respond to your questions, and provide customer support.
• Business operations: to process payments, maintain project records, and manage our contractual relationships.
• Marketing: with your consent, to send you information about our services, seasonal promotions, and maintenance tips. You can opt out of marketing communications at any time.
• Website improvement: to analyze usage patterns, improve our website functionality, and enhance user experience.
• Legal compliance: to comply with applicable laws, regulations, and legal processes.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: we may share information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal requirements: we may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: in the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the successor entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights Under PIPEDA

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:

• Access: you have the right to request access to the personal information we hold about you.
• Correction: you have the right to request correction of any inaccurate or incomplete personal information.
• Withdrawal of consent: you may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain services.
• Complaint: if you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact our Privacy Officer using the contact information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Project records, including contracts and correspondence, are retained for a minimum of seven years in accordance with applicable Canadian tax and business regulations. Marketing consent records are maintained for the duration of the consent and for a reasonable period thereafter.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather usage analytics. The types of cookies we use include:

• Essential cookies: required for the website to function properly, including session management and security features.
• Analytics cookies: help us understand how visitors interact with our website by collecting information about pages visited, time on site, and navigation patterns. This data is aggregated and anonymized.
• Preference cookies: remember your settings and preferences to provide a more personalized experience on return visits.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how we handle your personal information, please contact our Privacy Officer:

Lush Landscape Service
Email: info@lushlandscape.ca
Website: lushlandscape.ca/contact

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or by calling 1-800-282-1376.