Frequently Asked Questions

Getting started is simple. Submit a free estimate request through our website or call our office. We will schedule an on-site consultation within a few days, where we assess your property, discuss your goals, and take measurements. Within 48 hours after the visit, you receive a detailed written proposal. Once you approve the quote and sign the contract, we schedule your project and order materials.

Project timelines vary by scope: a standard driveway takes 3 to 5 working days, a backyard patio 3 to 7 days, a retaining wall 2 to 5 days, and a full front-and-back landscape transformation 2 to 4 weeks. Complex projects involving multiple elements may take longer. We provide a detailed timeline in your contract and keep you updated throughout the construction process.

You do not need to be home during the work as long as we have access to the work area and any necessary utilities (outdoor water, electrical). We schedule a walkthrough at the start and end of the project. Our crew leads provide daily updates via text or phone, and you are always welcome to check in on progress. We maintain a clean and organized worksite throughout the project.

Before our crew arrives, we ask that you remove personal items such as planters, furniture, and decorations from the work area. If applicable, arrange temporary parking for vehicles not on the driveway. Mark any underground sprinkler lines, invisible fencing, or private utilities that may not be covered by Ontario One Call locates. We handle all other preparation including utility locates, material delivery coordination, and neighbour notification if needed.

We recommend booking 4 to 8 weeks in advance during our peak season (May through September). Spring and early summer fill up fastest, so projects planned for May or June are best booked by March. Fall projects (September through November) should be booked by July or August. Off-peak bookings (late fall for spring start) often receive priority scheduling and may qualify for early-booking discounts.

When your project is complete, we schedule a final walkthrough with you. During this inspection, we review every aspect of the installation: paver alignment, joint consistency, edge restraints, drainage patterns, grade transitions, and overall finish quality. If any adjustments are needed, we address them immediately. We also provide a maintenance care guide, warranty documentation, and before-and-after photos of your project. The final payment is due only after your walkthrough approval.

Yes, but changes after construction begins may affect timeline and cost. Minor adjustments such as paver pattern direction or border color can often be accommodated without delay. Larger scope changes (adding square footage, changing materials) require a written change order that details the cost difference and timeline impact. We communicate clearly about what is and is not feasible at each stage of construction.