Frequently Asked Questions
Get answers about our landscaping services, pricing, permits, timelines, and more across Ontario.
We serve homeowners across the Greater Toronto and Hamilton Area including Hamilton, Burlington, Oakville, Mississauga, Milton, Toronto, Vaughan, Richmond Hill, Georgetown, and Brampton. Our crews are based locally in these communities, so we understand the soil conditions, bylaws, and climate challenges specific to each city.
We specialize in four core categories: Interlock and Specialty Paving (driveways, patios, walkways, pool decks), Concrete Services (stamped, exposed aggregate, plain concrete), Structural Hardscape and Repair (retaining walls, steps, foundation waterproofing), and Softscaping and Lifestyle Enhancements (garden design, sod installation, outdoor kitchens, landscape lighting). Each service is tailored to your property and local conditions.
Yes. Lush Landscape Service carries full commercial general liability insurance and WSIB (Workplace Safety and Insurance Board) coverage for all our crews. We are members of Landscape Ontario, the provincial trade association that sets industry standards for quality and professionalism. You can verify Landscape Ontario membership at landscapeontario.com.
We provide a 10-year workmanship warranty on all hardscaping installations including interlocking, concrete, and retaining walls. This covers structural integrity, base settlement, and joint stability under normal residential use. Paver and material manufacturers such as Unilock, Techo-Bloc, and Permacon provide additional product warranties, often lifetime, that supplement our workmanship coverage.
Three things set us apart: First, we are local operators who live and work in the communities we serve, so we understand specific soil conditions, bylaws, and climate challenges. Second, our 10-year workmanship warranty is among the strongest in Ontario. Third, we use only CSA-certified materials and follow ICPI (Interlocking Concrete Pavement Institute) standards for every installation, ensuring your project is built to last through decades of Ontario weather.
Yes. We provide free, no-obligation on-site estimates for all residential landscaping projects. During the visit, we assess your property conditions, take measurements, discuss your vision and budget, and provide a detailed written quote within 48 hours. There is no pressure to commit during the consultation.
The ideal construction season in Ontario runs from late April through November. Spring (April to June) is best for hardscaping projects like driveways and patios, as the ground has thawed and you get maximum enjoyment through summer. Fall (September to November) is excellent for softscaping, garden installations, and sod because cooler temperatures and more rainfall help plants establish roots before winter.
Every installation is engineered for Ontario freeze-thaw cycles. We excavate to a minimum 16 to 18 inches below grade to exceed the 48-inch frost penetration depth when combined with base material. Our compacted Granular A aggregate base and proper drainage prevent frost heaving. We use polymeric sand rated for Canadian climates and specify concrete mix designs with air entrainment for freeze-thaw durability.
We are authorized installers for leading Canadian paver manufacturers including Unilock, Techo-Bloc, Permacon, and Oaks by Brampton Brick. Each brand offers different aesthetic styles, textures, and price points. During your consultation, we help you select the product that best matches your design vision, budget, and the architectural style of your home.
We work both ways. If you have an existing landscape plan from an architect or designer, we are happy to execute it precisely as specified. If you need design assistance, our team creates custom plans based on your preferences, property assessment, and budget. We also collaborate with landscape architects on complex projects to ensure the design intent is fully realized during construction.
Interlocking pavers require minimal maintenance. We recommend sweeping regularly to prevent organic matter buildup, re-applying polymeric sand every 3 to 5 years, and sealing pavers every 3 to 4 years if you want enhanced color and stain protection. Avoid using salt-based de-icers in the first winter; use sand or calcium chloride-based alternatives instead. If a paver becomes damaged, individual units can be replaced without disturbing the surrounding area.
Yes. Before any excavation work, we contact Ontario One Call (ontario1call.com) to arrange underground utility locates. This is a legal requirement in Ontario and protects against accidental damage to buried gas, electric, water, and telecommunications lines. Utility locates are arranged at no cost to you and are typically completed within 5 business days of our request.
Light rain typically does not affect hardscaping work. However, heavy rainfall can delay excavation and base compaction because saturated soil cannot be properly compacted. We monitor weather forecasts closely and communicate any schedule adjustments in advance. Rain delays do not affect the quality of your finished project as we only proceed when conditions allow proper installation. Our contracts account for reasonable weather delays.
Yes. Full demolition and removal of existing surfaces is included in our project scope. We handle removal of old asphalt, concrete, interlocking pavers, and natural stone. Demolished material is hauled away and disposed of at licensed recycling facilities. We also handle any necessary re-grading and base preparation to ensure the new installation starts on a solid foundation.
Absolutely. We are happy to provide references from homeowners in your area who have had similar projects completed. You can also browse our online portfolio for photos of completed projects, and read verified reviews on our Google Business profile. Many of our clients are willing to show their properties to prospective customers.
Still Have Questions?
Our team is ready to help you with any landscaping questions. Get in touch for a free consultation and estimate.